Pt.1.The Student Experience
1. The Experience of Problems
2. Four case studies
3. Unravelling problems
4. Problems in the early stages
5. Typical student problems
6. The Experience of Development
7. Development as a person
8. Development as a student
9. Development in relation to specific occupations
10. Complex pathways of development
11. The Experience of Transition
12. Metaphors of change
13. Adjustment
14. Socialization
15. Transition
16. The Changing Student Experience
17. Past and present
18. Representation and reality
19. Explaining change
20. Solidarity and diversity
Pt. 2. Tutorial Support
1. The Tutor's Point of View
2. The tutoring experience: an investigation
3. The contribution of tutors to student support
4. Tutors' feelings about their support role
5. Sources of role strain
6. The Tutorial Relationship
7. Interviewing, counselling and tutoring
8. The tutorial: its agenda and its management
9. The use and abuse of power
10. The paradox of helping
11. Confidentiality
12. Dealing with sensitive information
13. Privacy, secrecy and confidentiality
14. Confidentiality: a five-dimensional model
15. Professional responsibility
16. The Tutor's Role
17. Front-line support
18. Roles and relationships
19. Setting boundaries
20. Referral
Pt. 3. Institutional Policy
1. Patterns of Provision
2. Examples of institutional provision
3. Discussion
4. Improving current provision
5. 'Pastoral Care' and 'Counseling'
6. The British tradition of higher education
7. The idea of pastoral care
8. The counselling model
9. Alternative Models of Support Provision
10. Support provision via the curriculum
11. Workplace welfare
12. Peer support and group-building
13. Rethinking Student Support
14. Students' need for support
15. The institution's responsibility for provision
16. Rethinking institutional provision
17. The Society for Research in Higher Education.