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Reference and information services : an introduction / Kay Ann Cassell and Uma Hiremath.

By:

Cassell, Kay Ann

Contributor(s):

Hiremath, Uma

Material type: Text

TextPublication details: Chicago : Neal-Schuman, 2013Edition: 3rd edDescription: xvii, 510 p. : illustrations ; 23 cmISBN:

9781555708597

Subject(s):

DDC classification:

025.52 23 C3442

Contents:

Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that requires handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law and business : special guidelines and sources -- Answering questions about geography, countries and travel : atlases, gazetteers, maps, geographic information systems and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the internet as a reference tool -- Reader's advisory work / Cindy Orr -- Reference work with children and young adults / Meghan Harper -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Ethics in reference / Angela Ecklund -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service -- Appendix. RUSA outstanding reference sources 2007-2012.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	UE-Central Library	025.52 C3442 (Browse shelf(Opens below))	Available		T4064D

Introduction to reference and information services --
Determining the question : in-person, telephone, and virtual reference interviews --
Finding the answer : basic search techniques --
Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources --
Answering questions about anything and everything : encyclopedias --
Answering questions that requires handy facts : ready reference sources --
Answering questions about words : dictionaries --
Answering questions about events and issues, past and present : indexes and full-text databases --
Answering questions about health, law and business : special guidelines and sources --
Answering questions about geography, countries and travel : atlases, gazetteers, maps, geographic information systems and travel guides --
Answering questions about the lives of people : biographical information sources --
Answering questions about governments : government information sources --
When and how to use the internet as a reference tool --
Reader's advisory work / Cindy Orr --
Reference work with children and young adults / Meghan Harper --
Information literacy in the reference department --
Selecting and evaluating reference materials --
Ethics in reference / Angela Ecklund --
Managing reference departments --
Assessing and improving reference services --
Reference 2.0 --
The future of information service --
Appendix. RUSA outstanding reference sources 2007-2012.

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Reference and information services : an introduction / Kay Ann Cassell and Uma Hiremath.