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Keep Smiling

People skills : how to assert yourself, listen to others, and resolve conflicts / Robert Bolton

By: Material type: TextTextPublication details: New York : Simon & Schuster, 1986Description: xv, 300 pISBN:
  • 067162248X
Subject(s): DDC classification:
  • 302.34 B6392
Contents:
1. Introduction 2. Listening skills 3. Assertion skills 4. Conflict management skills
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1. Introduction
2. Listening skills
3. Assertion skills
4. Conflict management skills

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