Includes index.

Chapter 1. Introducing and comparing operating systems ;
Chapter 2. How an os works with hardware and other software ;
Chapter 3. Understanding the boot process and command line ;
Chapter 4. Supporting windows 9x ;
Chapter 5. Understanding and installing windows 2000 and windows nt ;
Chapter 6. Managing and troubleshooting windows 2000 ;
Chapter 7. Installing and using windows xp professional ;
Chapter 8. Managing and supporting windows xp ;
Chapter 9. Managing memory ;
Chapter 10. Supporting hard drives ;
Chapter 11. Windows on a network ;
Chapter 12. Windows on the internet ;
Chapter 13. Printers, the mac os, and linux ;
Appendix a. Error messages and their meanings ;
Appendix b. Ascii character set and ansi.sys ;
Appendix c: the hexadecimal number system and memory addressing ;
Appendix d. Fat details ;
Appendix e: the professional pc technician ;