Return on quality : (Record no. 14363)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00930nam a2200181Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20201027171532.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 181114s9999||||xx |||||||||||||| ||und|| |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9971643863 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | PK-IsLIS |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.5 |
| Item number | R922 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Rust,Roland T. |
| 245 #0 - TITLE STATEMENT | |
| Title | Return on quality : |
| Remainder of title | Measuring the financial impact of your company's quest for quality |
| Statement of responsibility, etc | / Rust,Roland T. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | Heinemann Asia |
| Place of publication, distribution, etc | Singapore |
| Date of publication, distribution, etc | 1994 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 225 p |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Technology-Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1. Quality: what went wrong?<br/>2. Methods of listening to the customer <br/>3. The psychology of customer satisfaction <br/>4. Designing customer satisfaction serves <br/>5. Analyzing customer satisfaction surveys <br/>6. Measuring the financial impact of quality <br/>7. The cost of quality <br/>8. The ROQ decision support system<br/>9. Strategic planning: the ROQ approach <br/>10. Creating a high performance business<br/>11. Conclusion <br/> |
| Withdrawn status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| UE-Central Library | UE-Central Library | 14.11.2018 | 658.5 R922 | T10789 | 14.11.2018 | 14.11.2018 | Books |
