Total quality management
Besterfield, Dale H.
Total quality management / Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre; et al - 5th ed. - Tamil Nadu : Pearson Education, 2019 - xxi, 622 p.
Preface --
Part 1: Principles And Practices --
1: Introduction --
2: Leadership --
3: Customer Satisfaction --
4: Employee involvement --
5: Continuous process improvement --
6: Supplier partnership --
7: Performance measures --
Part 2: Tools And Techniques --
8: Benchmarking --
9: Information Technology --
10: Quality management systems --
11: Environmental and occupational health and safety management system --
12: Quality function deployment --
13: Quality by design --
14: Failure mode and effect analysis --
15: Products liability --
16: Total productive maintenance --
17: Management tools --
18: Statistical process control --
19: Experimental design --
20: Taguchi's quality engineering --
9789353066314 (pbk)
Technology-Total quality management
658.4013 / B5618
Total quality management / Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre; et al - 5th ed. - Tamil Nadu : Pearson Education, 2019 - xxi, 622 p.
Preface --
Part 1: Principles And Practices --
1: Introduction --
2: Leadership --
3: Customer Satisfaction --
4: Employee involvement --
5: Continuous process improvement --
6: Supplier partnership --
7: Performance measures --
Part 2: Tools And Techniques --
8: Benchmarking --
9: Information Technology --
10: Quality management systems --
11: Environmental and occupational health and safety management system --
12: Quality function deployment --
13: Quality by design --
14: Failure mode and effect analysis --
15: Products liability --
16: Total productive maintenance --
17: Management tools --
18: Statistical process control --
19: Experimental design --
20: Taguchi's quality engineering --
9789353066314 (pbk)
Technology-Total quality management
658.4013 / B5618
