Total quality :
Evans,James R.
Total quality : Management,organization and strategy / Evans,James R. - 3rd ed. - Australia Thomson 2003 - 399 p
1. P1: Introduction to total quality
2. Introduction to total quality in organizations
3. Approaches to total quality
4. Total quality tools and statistical thinking
5. P2: Total quality and organization theory
6. Quality in customer-supplier relationships
7. Designing organizations for quality
8. Total quality and organizational change
9. P3: Total quality and organizational behavior
10. Quality teamwork
11. Empowerment and motivation
12. Quality leadership
13. P4: Total quality and strategic management
14. Total quality and competitive advantage
15. Strategic planning and total quality implementation
9780324178715
Technology-Management
658.4013 / Ev151
Total quality : Management,organization and strategy / Evans,James R. - 3rd ed. - Australia Thomson 2003 - 399 p
1. P1: Introduction to total quality
2. Introduction to total quality in organizations
3. Approaches to total quality
4. Total quality tools and statistical thinking
5. P2: Total quality and organization theory
6. Quality in customer-supplier relationships
7. Designing organizations for quality
8. Total quality and organizational change
9. P3: Total quality and organizational behavior
10. Quality teamwork
11. Empowerment and motivation
12. Quality leadership
13. P4: Total quality and strategic management
14. Total quality and competitive advantage
15. Strategic planning and total quality implementation
9780324178715
Technology-Management
658.4013 / Ev151
