| 000 | 01682cam a2200217 a 4500 | ||
|---|---|---|---|
| 999 |
_c5698 _d5698 |
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| 001 | 12727250 | ||
| 005 | 20200707122740.0 | ||
| 008 | 020402s2003 maua b 001 0 eng | ||
| 020 | _a0072488395 (alk. paper) | ||
| 040 | _cDLC | ||
| 082 | 0 | 0 |
_a658.3/02 _221 _bC418 |
| 100 | 1 | _aCerto, Samuel C. | |
| 245 | 1 | 0 |
_aSupervision : _bconcepts and skill building _c/ Samuel C. Certo. |
| 250 | _a4th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _cc2003. |
||
| 300 |
_axxxii, 560 p. : _bill. (some col.) ; _c26 cm. |
||
| 500 | _aMulti-media instructional aids, including a web site, are available to supplement the text. | ||
| 650 | 0 | _aSupervision of employees. | |
| 942 | _cBK | ||
| 505 | _aPART ONE: What is a Supervisor? Chapter 1: Modern Supervision: New Era Challenge PART TWO: Modern Supervision Challenges Chapter 2: Ensuring High Quality Chapter 3: Teamwork: Emphasizing Powerful Meetings Chapter 4: Meeting High Ethical Standards Chapter 5: Managing Diversity PART THREE: Functions of the Supervisor Chapter 6: Reaching Goals and Objectives Chapter 7: Organizing and Authority Chapter 8: The Supervisor as Leader Chapter 9: Problem Solving and Decision Making PART FOUR: Skills of the Supervisor Chapter 10: Communication Chapter 11: Motivating Employees Chapter 12: Improving Productivity Chapter 13: Supervising "Problem" Employees Chapter 14: Managing Time and Stress Chapter 15: Managing Conflict and Change Appendix: Negotiation and Politics PART FIVE: Supervision and Human Resources Chapter 16: Selecting Employees Chapter 17: Providing Orientation and Training Chapter 18: Appraising Performance Chapter 19: The Impact of the Law | ||