000			01034nam a22001937a 4500
005			20250819123139.0
008			250819b |||||||| |||| 00| 0 eng d
020			_a9781555706555 (pbk)
040			_cUE-CL
082			_a025.52 _bR7331
100			_aRoss, Catherine Sheldrick
245			_aConducting the reference interview : a how to do it manual for librarian _c/ Catherine Sheldrick Ross, Kirsti Nilsen & Marie L. Radford
250			_a2nd ed.
260			_aNew York : _bNeal-Schuman Publishers, Inc., _c2009
300			_a290 p.
505			_a1. Why bother with a reference interview? 2. Setting the stage for the reference interview: the first thirty seconds 3. Finding out what they really want to know 4. Beyond negative closure 5. Special contexts for the reference interview 6. The reference encounter in virtual environments 7. The reader’s advisory interview 8. Establishing policy and training for the reference interview
650			_aLibrary Science--Information--Reference
942			_cREF
999			_c24588 _d24587