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999			_c19254 _d19254
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020			_a9789353066314 (pbk)
040			_cPK-IsLIS
082			_a658.4013 _bB5618
100			_aBesterfield, Dale H.
245		0	_aTotal quality management _c/ Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield, Mary Besterfield-Sacre; et al
250			_a5th ed.
260			_bPearson Education, _aTamil Nadu : _c2019
300			_axxi, 622 p.
650			_aTechnology-Total quality management
942			_cBK
505	0		_aPreface -- Part 1: Principles And Practices -- 1: Introduction -- 2: Leadership -- 3: Customer Satisfaction -- 4: Employee involvement -- 5: Continuous process improvement -- 6: Supplier partnership -- 7: Performance measures -- Part 2: Tools And Techniques -- 8: Benchmarking -- 9: Information Technology -- 10: Quality management systems -- 11: Environmental and occupational health and safety management system -- 12: Quality function deployment -- 13: Quality by design -- 14: Failure mode and effect analysis -- 15: Products liability -- 16: Total productive maintenance -- 17: Management tools -- 18: Statistical process control -- 19: Experimental design -- 20: Taguchi's quality engineering --