| 000 | 00804nam a2200181Ia 4500 | ||
|---|---|---|---|
| 999 |
_c14599 _d14599 |
||
| 005 | 20201012145101.0 | ||
| 008 | 181114s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0963403079 (hbk) | ||
| 040 | _cPK-IsLIS | ||
| 082 |
_a378.1 _bL5851 |
||
| 100 | _aLewis, Ralph G. | ||
| 245 | 0 |
_aTotal quality in higher education _c/ Ralph G. Lewis and Douglas H. Smith |
|
| 260 |
_bSt. Lucia Press, _aFlorida : _c1994 |
||
| 300 | _axiii, 330 p. | ||
| 650 | _aEducation-Higher education | ||
| 942 | _cBK | ||
| 505 | 0 | _awhy total quality?; overview of total quality; the house of quality; strategy management; process management; project management and team management; individual management and task management; implementation: the transforming process; ISO 9000 in training and education: a view to the future | |