--- 2016 ---
introduction to office of the ombudsman Punjab;
statistical analysis;
summaries of selected cases;
recommendations for improving working of various departments;
role of media - shaping public opinion;
contact us;
complaints handing mechanism
--- 2018 ---
introduction to the office of the Ombudsman Punjab;
strengthening the office of the Ombudsman Punjab;
office of chief provincial commissioner for children;
activities during the year;
statistical analysis of data;
selected important decisions of the Ombudsman Punjab;
orders of the honorable Governor Punjab circulated for guidance;
recommendations for improving working of various departments / agencies;
feedback and acknowledgement letters from the complainants;
focal persons nominated by the departments / agencies
--- 2020 ---
overview of the office of the Ombudsman Punjab and its activities;
digital transformation and roadmap towards e-governance;
office of the chief provincial commissioner for children (OCPCC);
mass media public awareness;
activities during the year (pictures gallery);
statistical analysis of data;
selected important decisions of the Ombudsman Punjab;
selected important orders of the Hon'ble governor Punjab;
recommendations;
feedback and acknowledgement letters from the complainants;
focal persons nominated by the departments / agencies;
legal framework

----------2021-----------

Contents

Chapter 1. Overview of the Office of the Ombudsman Pubjab
Chapter 2. E-governance through Innovative ICT Interventions and Its Impacts on Outcomes
Chapter 3. Office of the Chief Provincial Commissioner for Children (OCPCC)

Chapter 4. Grieveniece Redress Mechanism and Role of media
Chapter 5. Activities during the Year (Pictures Gallery)
Chapter 6. Statistical Analysis of Data
Chapter 7. Selected Important Decisions of the Ombudsman of Punjab
Chapter 8. Selected Important Orders of the Hon'ble Governor Punjab
Chapter 9. Recommendations
Chapter 10. Feedback and acknowledgement Letters from the Complainants
Chapter 11. Focal Persons nominated by the Departments / Agencies

Contact Us

Annexures

----------2022-----------

Contents

Chapter 1. Overview of the Office of the Ombudsman Punjab and Its Activities
Chapter 2. Significant Outcomes of E-Governance for Gaining the Trust of People.
Chapter 3. Office of the Chief Provincial Commissioner for Children (OCPCC)
Chapter 4. Grieveniece Redress Mechanism and Role of media
Chapter 5. Activities during the Year (Picture Gallery)
Chapter 6. Statistical Analysis of Data
Chapter 7. Selected Important Decisions of the Ombudsman of Punjab
Chapter 8. Selected Important Orders of the Hon'ble Governor Punjab
Chapter 9. Recommendations
Chapter 10. Feedback and acknowledgement Letters from the Complainants
Chapter 11. Focal Persons nominated by the Departments / Agencies

Contact Us

Instructions issued during the year frequently asked questions

---------------2023--------------

Chapter 1:- An Overview - Office of the Ombudsman Punjab
Chapter 2:- Footprints of Result based e-governance through the Cutting Edge means of ICT Interventions
Chapter 3:- Statistical Analysis of Data
Chapter 4:- Recommendations
Chapter 5:- Feedback and Acknowledgement Letters from Complainants
Chapter 6:- Office of the Chief Provincial Commissioner for Children (OCPCC)
Chapter 7:- Grievance Redress Mechanism and Role of Media
Chapter 8:- Activities during the year (Picture Gallery)
Chapter 9:- Selected Important Decisions of the Ombudsman
Chapter 10:- Selected Important Orders of the Hon'ble Governor Punjab
Chapter 11:- Focal Persons nominated by the Departments / Agencies
Chapter 12:- Contact Us

Annexures

i. Instructions issued during the year
ii. Frequently asked questions

Executive Summary
These are landmark reports because the institution has completed 27 years of its life. Besides, covering different activities performed during every year, it also provides summarized details of significant happenings occurred during the journey of long lasting years since inception of this institution in 1996. Details of activities and working of this office during every year has been reflected in each report. Mostly reports consists of 12 chapters.