Welcome to UE Central Library

Keep Smiling

Return on quality : Measuring the financial impact of your company's quest for quality / Rust,Roland T.

By: Material type: TextTextPublication details: Heinemann Asia Singapore 1994Description: 225 pISBN:
  • 9971643863
Subject(s): DDC classification:
  • 658.5 R922
Contents:
1. Quality: what went wrong? 2. Methods of listening to the customer 3. The psychology of customer satisfaction 4. Designing customer satisfaction serves 5. Analyzing customer satisfaction surveys 6. Measuring the financial impact of quality 7. The cost of quality 8. The ROQ decision support system 9. Strategic planning: the ROQ approach 10. Creating a high performance business 11. Conclusion
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Call number Status Date due Barcode
Books Books UE-Central Library 658.5 R922 (Browse shelf(Opens below)) Available T10789

1. Quality: what went wrong?
2. Methods of listening to the customer
3. The psychology of customer satisfaction
4. Designing customer satisfaction serves
5. Analyzing customer satisfaction surveys
6. Measuring the financial impact of quality
7. The cost of quality
8. The ROQ decision support system
9. Strategic planning: the ROQ approach
10. Creating a high performance business
11. Conclusion

There are no comments on this title.

to post a comment.
Copyright © 2023, University of Education, Lahore. All Rights Reserved.
Email:centrallibrary@ue.edu.pk