TY  - BOOK
AU  - Certo,Samuel C.
TI  - Supervision: concepts and skill building 
SN  - 0072488395 (alk. paper)
U1  - 658.3/02 21
PY  - 2003///
CY  - Boston
PB  - McGraw-Hill
KW  - Supervision of employees
N1  - Multi-media instructional aids, including a web site, are available to supplement the text; PART ONE: What is a Supervisor?
Chapter 1: Modern Supervision: New Era Challenge 
PART TWO: Modern Supervision Challenges
 Chapter 2: Ensuring High Quality 
Chapter 3: Teamwork: Emphasizing Powerful Meetings 
Chapter 4: Meeting High Ethical Standards 
Chapter 5: Managing Diversity 
PART THREE: Functions of the Supervisor 
Chapter 6: Reaching Goals and Objectives 
Chapter 7: Organizing and Authority
 Chapter 8: The Supervisor as Leader 
Chapter 9: Problem Solving and Decision Making 
PART FOUR: Skills of the Supervisor 
Chapter 10: Communication 
Chapter 11: Motivating Employees 
Chapter 12: Improving Productivity 
Chapter 13: Supervising "Problem" Employees 
Chapter 14: Managing Time and Stress 
Chapter 15: Managing Conflict and Change Appendix: Negotiation and Politics 
PART FIVE: Supervision and Human Resources 
Chapter 16: Selecting Employees 
Chapter 17: Providing Orientation and Training 
Chapter 18: Appraising Performance 
Chapter 19: The Impact of the Law

ER  -