Certo, Samuel C. <br/><br/>
Supervision :  concepts and skill building  
/ Samuel C. Certo. 
 - 4th ed. 
 - Boston :  McGraw-Hill,  c2003. 
 - xxxii, 560 p. :  ill. (some col.) ;  26 cm. 
<br/><br/> Multi-media instructional aids, including a web site, are available to supplement the text. 
<br/><br/>PART ONE: What is a Supervisor?<br/>Chapter 1: Modern Supervision: New Era Challenge <br/>PART TWO: Modern Supervision Challenges<br/> Chapter 2: Ensuring High Quality <br/>Chapter 3: Teamwork: Emphasizing Powerful Meetings <br/>Chapter 4: Meeting High Ethical Standards <br/>Chapter 5: Managing Diversity <br/>PART THREE: Functions of the Supervisor <br/>Chapter 6: Reaching Goals and Objectives <br/>Chapter 7: Organizing and Authority<br/> Chapter 8: The Supervisor as Leader <br/>Chapter 9: Problem Solving and Decision Making <br/>PART FOUR: Skills of the Supervisor <br/>Chapter 10: Communication <br/>Chapter 11: Motivating Employees <br/>Chapter 12: Improving Productivity <br/>Chapter 13: Supervising "Problem" Employees <br/>Chapter 14: Managing Time and Stress <br/>Chapter 15: Managing Conflict and Change Appendix: Negotiation and Politics <br/>PART FIVE: Supervision and Human Resources <br/>Chapter 16: Selecting Employees <br/>Chapter 17: Providing Orientation and Training <br/>Chapter 18: Appraising Performance <br/>Chapter 19: The Impact of the Law<br/> 
<br/><br/><label>ISBN: </label>0072488395 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Supervision of employees.
<br/><br/><label>Dewey Class. No.: </label>658.3/02  / C418