TY - BOOK AU - Shea, Michael TI - The Primacy Effect SN - 0752811878 (pbk) U1 - 158.2 PY - 1998/// CY - London PB - Orian Business Books KW - Primacy--Effect N1 - Chapter 1 The mask and the man Chapter 2 Gut instincts Chapter 3 How we communicate Chapter 4 Getting through to people ER -