TY  - BOOK
AU  - Ross, Catherine Sheldrick
TI  - Conducting the reference interview : a how to do it manual for librarian 
SN  - 9781555706555 (pbk)
U1  - 025.52 
PY  - 2009///
CY  - New York
PB  - Neal-Schuman Publishers, Inc.
KW  - Library Science--Information--Reference
N1  - 1.	Why bother with a reference interview?
2.	Setting the stage for the reference interview: the first thirty seconds 
3.	Finding out what they really want to know 
4.	Beyond negative closure 
5.	Special contexts for the reference interview 
6.	The reference encounter in virtual environments 
7.	The reader’s advisory interview 
8.	Establishing policy and training for the reference interview 


ER  -