Ross, Catherine Sheldrick <br/><br/>
Conducting the reference interview : a how to do it manual for librarian  
/ Catherine Sheldrick Ross, Kirsti Nilsen & Marie L. Radford  
 - 2nd ed.  
 - New York :  Neal-Schuman Publishers, Inc.,  2009 
 - 290 p.  
<br/><br/>1.	Why bother with a reference interview?<br/>2.	Setting the stage for the reference interview: the first thirty seconds <br/>3.	Finding out what they really want to know <br/>4.	Beyond negative closure <br/>5.	Special contexts for the reference interview <br/>6.	The reference encounter in virtual environments <br/>7.	The reader’s advisory interview <br/>8.	Establishing policy and training for the reference interview <br/><br/> 
<br/><br/><label>ISBN: </label>9781555706555 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library Science--Information--Reference 
<br/><br/><label>Dewey Class. No.: </label>025.52  / R7331