TY - BOOK AU - Kotler, Philip TI - Principles of marketing SN - 9789673498345 (pbk) U1 - 658.8 PY - 2020/// CY - Malaysia PB - Pearson Malaysia, KW - Technology--Marketing Marketing--Management Europe Customer relations--Management N1 - 1. Defining marketing and the marketing process 2. Understanding the marketplace and consumer value 3. Designing customer value driven strategy and mix 4. Extending marketing ER -