TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Total quality management
SN  - 9789353066314 (pbk)
U1  - 658.4013 
PY  - 2019///
CY  - Tamil Nadu
PB  - Pearson Education
KW  - Technology-Total quality management
N1  - Preface --
Part 1: Principles And Practices --
1: Introduction --
2: Leadership --
3: Customer Satisfaction --
4: Employee involvement --
5: Continuous process improvement --
6: Supplier partnership --
7: Performance measures --
Part 2: Tools And Techniques --
8: Benchmarking --
9: Information Technology --
10: Quality management systems --
11: Environmental and occupational health and safety management system --
12: Quality function deployment --
13: Quality by design --
14: Failure mode and effect analysis --
15: Products liability --
16: Total productive maintenance --
17: Management tools --
18: Statistical process control --
19: Experimental design --
20: Taguchi's quality engineering --

ER  -