Quality in education : An implementation handbook
/ Arcaro,Jerome S.
- New Dehli Pentagon Press 2006
- 172 p
1. Introduction 2. Leadership 3. Malcoln baldrige national quality award for education 4. Tqm in education 5. Quality 6. Examples of quality schools 7. Tqm implementation wheel 8. Organizing for quality 9. Creating quality task team 10. The problem solving cycle 11. Problem solving tools and techniques 12. Basic problem-solving tools 13. Cost or quality continuous improvement 14. Conclusion