TY - BOOK AU - Jackson, Norman TI - Benchmarking for higher education SN - 9780335204533 (pbk) U1 - 378.41 PY - 2000/// CY - England PB - Open University Press KW - Education KW - Higher education N1 - introduction to benchmarking; benchmarking educational processes and outcomes; benchmarking the learning environment; benchmarking to improve departmental systems for managing quality and standards; benchmarking the student experience; benchmarking the outcomes of learning; benchmarking key skills using national standards: the open university experience; some approaches to administrative benchmarking; benchmarking student recruitment: the UCAS institutional planning service; benchmarking UK higher education and public sector facilities and estates management; benchmarking bethe learning infrastructure: library and information services case studies; HEFCE's value for money studies; benchmarking in other HE systems; CHEMs international benchmarking club; benchmarking for higher education: taking stock ER -