Lewis, Ralph G. <br/><br/>
Total quality in higher education 
/ Ralph G. Lewis and Douglas H. Smith 
 - Florida :  St. Lucia Press,  1994 
 - xiii, 330 p. 
<br/><br/>why total quality?;<br/>overview of total quality;<br/>the house of quality;<br/>strategy management;<br/>process management;<br/>project management and team management;<br/>individual management and task management;<br/>implementation: the transforming process;<br/>ISO 9000 in training and education: a view to the future<br/> 
<br/><br/><label>ISBN: </label>0963403079 (hbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Education-Higher education
<br/><br/><label>Dewey Class. No.: </label>378.1  / L5851