Supervision : skills for managing work and leading people
/ Judith G. Bulin
- New Dehli : A.I.T.B.S. Publishers and Distributors, 1996
- 498 p.
1. P1: Basic supervisory skills 2. Supervising in a changing environment 3. Solving problems and making decisions 4. Communicating effectively 5. Motivation, participative management, and leadership 6. Working with groups and teams 7. P2: Conceptual skills: managing work 8. Planning 9. Organizing 10. Staffing 11. Delegation 12. Controlling 13. P3: Human relations skills: developing people 14. Training and development 15. Counseling and discipline 16. Employee rights and unions 17. Appraising performance 18. Resolving conflict 19. P4: Technical skills: managing a quality environment 20. Quality through continuous improvement 21. Supervising safety and health 22. Managing time and meetings