Ross,Joel E. <br/><br/>
Total quality management :   Text,cases and readings 
/ Ross,Joel E. 
 - 2nd ed. 
 - 465 p 
<br/><br/>1.	Introduction to total quality management <br/>2.	Leadership for TQM <br/>3.	Information analysis and information technology <br/>4.	Strategic quality planning <br/>5.	Human resource development and management <br/>6.	Management of process quality <br/>7.	Customer focus and satisfaction <br/>8.	Benchmarking <br/>9.	Organizing for total quality management: Structure and teams <br/>10.	Productivity, quality and reengineering <br/>11.	The cost of quality <br/>12.	ISO 9000: Universal standards of quality <br/>13.	1993 varifilm case study <br/> 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Technology-Management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / R7331