TY  - BOOK
AU  - Hybels,Saundra
TI  - Communicating effectively : 
SN  - 0072563974
U1  - 302.2242 
PY  - 2004///
CY  - Boston
PB  - McGraw Hill
KW  - Social sciences-Communictaion
N1  - Part 1 : Basic principles of communication 
1.	The communication process
2.	Self, perception and communication
3.	Intercultural communication 
4.	Listening 
5.	Verbal communication 
6.	Nonverbal communication 
Part 2 : Interpersonal communication 
7.	Interpersonal relationships 
8.	Evaluating and improving relationships 
9.	Communicating at work 
Part 3 : Communicating in groups 
10.	Small groups : characteristics 
11.	Group leadership, participation, and conflict management 
Part 4 : Communicating in public 
12.	Getting started 
13.	Finding speech material
14.	Organizing and outlining the speech 
15.	Delivering the speech 
16.	The persuasive speech

ER  -