Hybels,Saundra <br/><br/>
Communicating effectively :  
/ Hybels,Saundra 
 - 7th ed. 
 - Boston  McGraw Hill  2004 
 - 738 p 
<br/><br/>Part 1 : Basic principles of communication <br/>1.	The communication process<br/>2.	Self, perception and communication<br/>3.	Intercultural communication <br/>4.	Listening <br/>5.	Verbal communication <br/>6.	Nonverbal communication <br/>Part 2 : Interpersonal communication <br/>7.	Interpersonal relationships <br/>8.	Evaluating and improving relationships <br/>9.	Communicating at work <br/>Part 3 : Communicating in groups <br/>10.	Small groups : characteristics <br/>11.	Group leadership, participation, and conflict management <br/>Part 4 : Communicating in public <br/>12.	Getting started <br/>13.	Finding speech material<br/>14.	Organizing and outlining the speech <br/>15.	Delivering the speech <br/>16.	The persuasive speech <br/> 
<br/><br/><label>ISBN: </label>0072563974 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Social sciences-Communictaion
<br/><br/><label>Dewey Class. No.: </label>302.2242  / H991