Maitland, Iain

Write that letter / Lain Maitland - 2st ed. - New Delhi : Kogan page, 2000 - v, 170 p.

1. The secrets of successful letters
2. Making sales
3. Caring for customers
4. Handling purchases
5. Managing accounts
6. Dealing with staff
7. Attending to personal matters
8. Writing miscellaneous letters


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