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Keep Smiling

Perfect assertiveness : all you need to get it right first time / Jan Ferguson

By: Material type: TextTextPublication details: Arrow Business Books, London : 1996Description: xi, 108 pISBN:
  • 9780099710516
Subject(s): DDC classification:
  • 158.2 F3521
Contents:
what does assertiveness really mean?; non assertive behavior and its results; what's in it for you?; you're in charge; learn to be your own best friend; moving on, letting go; handling conflict; being an assertive customer; saying ' no' and setting boundaries; steps to becoming more assertive
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what does assertiveness really mean?;
non assertive behavior and its results;
what's in it for you?;
you're in charge;
learn to be your own best friend;
moving on, letting go;
handling conflict;
being an assertive customer;
saying ' no' and setting boundaries;
steps to becoming more assertive

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