Total quality in higher education / Ralph G. Lewis and Douglas H. Smith
Material type: TextPublication details: St. Lucia Press, Florida : 1994Description: xiii, 330 pISBN:- 0963403079 (hbk)
- 378.1 L5851
Contents:
why total quality?;
overview of total quality;
the house of quality;
strategy management;
process management;
project management and team management;
individual management and task management;
implementation: the transforming process;
ISO 9000 in training and education: a view to the future
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Books | UE-Central Library | 378.1 L5851 (Browse shelf(Opens below)) | Available | T11023 |
why total quality?;
overview of total quality;
the house of quality;
strategy management;
process management;
project management and team management;
individual management and task management;
implementation: the transforming process;
ISO 9000 in training and education: a view to the future
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