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Total quality : Management,organization and strategy / Evans,James R.

By: Material type: TextTextPublication details: Thomson Australia 2003Edition: 3rd edDescription: 399 pISBN:
  • 9780324178715
Subject(s): DDC classification:
  • 658.4013 Ev151
Contents:
1. P1: Introduction to total quality 2. Introduction to total quality in organizations 3. Approaches to total quality 4. Total quality tools and statistical thinking 5. P2: Total quality and organization theory 6. Quality in customer-supplier relationships 7. Designing organizations for quality 8. Total quality and organizational change 9. P3: Total quality and organizational behavior 10. Quality teamwork 11. Empowerment and motivation 12. Quality leadership 13. P4: Total quality and strategic management 14. Total quality and competitive advantage 15. Strategic planning and total quality implementation
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Books Books UE-Central Library 658.4013 Ev151 (Browse shelf(Opens below)) Available T10782

1. P1: Introduction to total quality
2. Introduction to total quality in organizations
3. Approaches to total quality
4. Total quality tools and statistical thinking
5. P2: Total quality and organization theory
6. Quality in customer-supplier relationships
7. Designing organizations for quality
8. Total quality and organizational change
9. P3: Total quality and organizational behavior
10. Quality teamwork
11. Empowerment and motivation
12. Quality leadership
13. P4: Total quality and strategic management
14. Total quality and competitive advantage
15. Strategic planning and total quality implementation

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