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Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry.

By: Material type: TextTextPublication details: Boca Raton, Fla. : St. Lucie Press, 1999Edition: 3rd edDescription: xv, 550 p. : ill. ; 23 cmISBN:
  • 157444266X
  • 9781574442663 (pbk)
Subject(s): DDC classification:
  • 658.562 21 R7331
Contents:
Introduction to total quality management -- Leadership -- Information and analysis -- Strategic planning -- Human resource focus -- Process management -- Customer and market focus -- Benchmarking -- Organizing for total quality management -- Productivity, quality, and reengineering -- The cost of quality -- ISO 9000 and ISO 14000: universal standards of quality -- Theory of constraints -- Varifilm case study.
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books UE-Central Library 658.562 R7331 (Browse shelf(Opens below)) Available T10775
Books Books UE-Central Library 658.562 R7331 (Browse shelf(Opens below)) Available T10780

Eng.

Introduction to total quality management --
Leadership --
Information and analysis --
Strategic planning --
Human resource focus --
Process management --
Customer and market focus --
Benchmarking --
Organizing for total quality management --
Productivity, quality, and reengineering --
The cost of quality --
ISO 9000 and ISO 14000: universal standards of quality --
Theory of constraints --
Varifilm case study.

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