Includes bibliographical references (p. 535-551) and index.

PART ONE: What is a Supervisor? 1: Modern Supervision: New Era Challenge PART TWO: Modern Supervision Challenges 2: Ensuring High Quality and Productivity 3: Teamwork: Emphasizing Powerful Meetings 4: Meeting High Ethical Standards 5: Managing Diversity PART THREE: Functions of the Supervisor 6: Reaching Goals and Objectives 7: Organizing and Authority 8: The Supervisor as Leader 9: Problem Solving, Decision Making, and Creativity PART FOUR: Skills of the Supervisor 10: Communication 11: Motivating Employees 12: Problem Employees: Counseling and Discipline 13: Managing Time and Stress 14: Managing Conflict and Change Appendix A: Negotiation and Politics PART FIVE: Supervision and Human Resources 15: Selecting Employees 16: Providing Orientation and Training 17: Appraising Performance 18: Supervision Laws: Health and Safety, Labor Relations, Fair Employment Appendix B: The Supervisor’s Career Path: Finding a Career Path that Fits