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MARC details
000 -LEADER
fixed length control field 04549cam a2200241 a 4500
001 - CONTROL NUMBER
control field 15548009
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200901101715.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 081208s2009 caua b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781572245921 (pbk. : alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1572245921 (pbk. : alk. paper)
040 ## - CATALOGING SOURCE
Transcribing agency DLC
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 302.2
Edition number 22
Item number M1533
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name McKay, Matthew.
245 10 - TITLE STATEMENT
Title Messages :
Remainder of title the communication skills book
Statement of responsibility, etc / Matthew McKay, Martha Davis, Patrick Fanning.
250 ## - EDITION STATEMENT
Edition statement 3rd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Oakland, CA :
Name of publisher, distributor, etc New Harbinger Publications,
Date of publication, distribution, etc 2009
300 ## - PHYSICAL DESCRIPTION
Extent vi, 358 p. :
Other physical details ill. ;
Dimensions 23 cm.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Communication.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Davis, Martha,
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Fanning, Patrick.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note PART I<br/>Basic Skills<br/>1 Listening....................................5<br/>Real Vs. Pseudo Listening a Blocks to Listening * Assessing<br/>Your Listening Blocks U Four Steps to Effective<br/>Listening a Total Listening * Listening for Couples<br/>2 Self-Disclosure .............................. 24<br/>Rewards of Self-Disclosure a Blocks to Self-<br/>Disclosure U Optimal Levels of Self-Disclosure U Assessing<br/>Your Self-Disclosure I Practice in Self-Disclosure<br/>3 Expressing .................................35<br/>The Four Kinds of Expression a Whole<br/>Messages a Contaminated Messages a Preparing Your<br/>Message B Practicing Whole Messages U Rules for Effective<br/>Expression<br/>PART II<br/>Advanced Skills<br/>4 Body Language ............................59<br/>Body Movements U Spatial Relationships<br/>5 Paralanguage and Metamessages ...............70<br/>"The Elements of Paralanguage a Changing Your<br/>Paralanguage I Metamessages * Coping with Metamessages<br/>6 Hidden Agendas. ............................80<br/>The Eight Agendas * Purpose of the Agendas<br/>7 Transactional Analysis ........................89<br/>Parent, Child, and Adult Messages * Analyzing Your<br/>Communications N Kinds of Transactions U Keeping Your<br/>Communications Clean<br/>8 Clarifying Language ........................104<br/>Understanding a Model a Challenging the Limits of a<br/>Model U Challenging Distortions in a Model I Some Final<br/>Clarifications<br/>PART III<br/>Conflict Skills<br/>9 Assertiveness Training ......................125<br/>Your Legitimate Rights a Three Communication<br/>Styles * Identifying Communication Styles U Your<br/>Assertiveness Goals I Assertive Expression U Assertive<br/>Listening i Combining Assertive Expression and<br/>Listening i Responding to Criticism u Special Assertive<br/>Strategies I Assertiveness Skills Practice<br/>10 Fair Fighting ............................. 150<br/>Unfair Fighting * Identifying Unfair Fighting Styles a Fair<br/>Fighting a Fair Fight Rules * Your Script for Change<br/>11 Validation Strategies ....................... 161<br/>What Is Validation? a Why Does Validation Work? a What<br/>Validation Is Not a Components of Validation a Successful<br/>Validating Strategies a The Power of Validation<br/>12 Negotiation............... ..............173<br/>Four Stages of Negotiation * Dealing with Conflict & Rules<br/>of Principled Negotiation a When the Going Gets Tough<br/>PART IV<br/>Social Skills<br/>13 Prejudgment..............................191<br/>Prejudgment Traps a Stereotypes * Approval and Disapproval<br/>in Prejudgment U Parataxic Distortions a Perpetuating<br/>Illusions U Clarifying First Impressions<br/>14 Making Contact ...........................205<br/>Fear of Strangers U Guidelines for Making Contact<br/>* The Art of Conversation U Putting It All Together<br/>PART V<br/>Family Skills<br/>15 Couples Skills ................. ...........223<br/>What Makes a Good Relationship? t Schemas<br/>a Couples Systems U Keeping Your Relationship Strong<br/>16 Communicating with Children............... 246<br/>Listening U Expressing I Joint Problem Solving a When to<br/>Let Go 0 When You Have to Say No a The Point Is...<br/>17 Family Communications .....................265<br/>Family Communication Disorders a Family Pathology * Family<br/>Systems S How to Keep Family Communications Healthy<br/>PART VI<br/>Public Skills<br/>18 Influencing Others ........................285<br/>Ineffective Strategies for Influencing Change a Effective<br/>Strategies for Influencing Others I Your Plan for Influencing<br/>Change U Lisa's Plan for Influencing Change<br/>19 Public Speaking ..........................295<br/>Defining Your Purpose * Outlining the<br/>Subject * Presentation W Organization U Audience<br/>Analysis a Style i Supporting Materials I The<br/>Outline i Delivery I Dealing with Stage Fright<br/>20 Interviewing .............................. 312<br/>Clarifying What You Want I If You Are the Interviewer<br/>S If You Are the Interviewee 0 Conclusion<br/>
Holdings
Withdrawn status Damaged status Not for loan Home library Current library Date acquired Source of acquisition Full call number Barcode Date last seen Price effective from Koha item type
      UE-Central Library UE-Central Library 14.11.2018 U.E.24604 302.2 M1533 T9652 30.03.2023 14.11.2018 Books
      UE-Central Library UE-Central Library 14.11.2018 U.E.24604 302.2 M1533 T9651 14.11.2018 14.11.2018 Books
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