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Certo, Samuel C.

Supervision : concepts and skill building / Samuel C. Certo. - 4th ed. - Boston : McGraw-Hill, c2003. - xxxii, 560 p. : ill. (some col.) ; 26 cm.

Multi-media instructional aids, including a web site, are available to supplement the text.

PART ONE: What is a Supervisor?
Chapter 1: Modern Supervision: New Era Challenge
PART TWO: Modern Supervision Challenges
Chapter 2: Ensuring High Quality
Chapter 3: Teamwork: Emphasizing Powerful Meetings
Chapter 4: Meeting High Ethical Standards
Chapter 5: Managing Diversity
PART THREE: Functions of the Supervisor
Chapter 6: Reaching Goals and Objectives
Chapter 7: Organizing and Authority
Chapter 8: The Supervisor as Leader
Chapter 9: Problem Solving and Decision Making
PART FOUR: Skills of the Supervisor
Chapter 10: Communication
Chapter 11: Motivating Employees
Chapter 12: Improving Productivity
Chapter 13: Supervising "Problem" Employees
Chapter 14: Managing Time and Stress
Chapter 15: Managing Conflict and Change Appendix: Negotiation and Politics
PART FIVE: Supervision and Human Resources
Chapter 16: Selecting Employees
Chapter 17: Providing Orientation and Training
Chapter 18: Appraising Performance
Chapter 19: The Impact of the Law


ISBN: 0072488395 (alk. paper)

Subjects--Topical Terms:
Supervision of employees.

Dewey Class. No.: 658.3/02 / C418