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Keep Smiling

English for business communication

Chan, Mable

English for business communication / Mable Chan - London & New York : Routledge Taylor & Francis, 2020 - 235 p.

1. Written and spoken communication in the workplace
2. Features of business communication
3. Email and emerging social media for different communicative purposes
4. Conveying negative and goodwill messages
5. Persuasive message: sales correspondence and job applications
6. Persuasive message: enquiry and invitation message
7. Formal business reports/proposals
8. Making oral presentations
9. Socialization
10. Business meetings and negotiations
11. Employment and appraisal interviews



9781138481688 (pbk)


Business writing--English language--Business English

808.066 / C3601
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