Total quality in higher education
Lewis, Ralph G.
Total quality in higher education / Ralph G. Lewis and Douglas H. Smith - Florida : St. Lucia Press, 1994 - xiii, 330 p.
why total quality?;
overview of total quality;
the house of quality;
strategy management;
process management;
project management and team management;
individual management and task management;
implementation: the transforming process;
ISO 9000 in training and education: a view to the future
0963403079 (hbk)
Education-Higher education
378.1 / L5851
Total quality in higher education / Ralph G. Lewis and Douglas H. Smith - Florida : St. Lucia Press, 1994 - xiii, 330 p.
why total quality?;
overview of total quality;
the house of quality;
strategy management;
process management;
project management and team management;
individual management and task management;
implementation: the transforming process;
ISO 9000 in training and education: a view to the future
0963403079 (hbk)
Education-Higher education
378.1 / L5851
