Total quality management :
Ross,Joel E.
Total quality management : Text,cases and readings / Ross,Joel E. - 2nd ed. - 465 p
1. Introduction to total quality management
2. Leadership for TQM
3. Information analysis and information technology
4. Strategic quality planning
5. Human resource development and management
6. Management of process quality
7. Customer focus and satisfaction
8. Benchmarking
9. Organizing for total quality management: Structure and teams
10. Productivity, quality and reengineering
11. The cost of quality
12. ISO 9000: Universal standards of quality
13. 1993 varifilm case study
Technology-Management
658.4013 / R7331
Total quality management : Text,cases and readings / Ross,Joel E. - 2nd ed. - 465 p
1. Introduction to total quality management
2. Leadership for TQM
3. Information analysis and information technology
4. Strategic quality planning
5. Human resource development and management
6. Management of process quality
7. Customer focus and satisfaction
8. Benchmarking
9. Organizing for total quality management: Structure and teams
10. Productivity, quality and reengineering
11. The cost of quality
12. ISO 9000: Universal standards of quality
13. 1993 varifilm case study
Technology-Management
658.4013 / R7331
