Supervision : concepts and skill building / Samuel C. Certo.
Material type:
TextPublication details: Boston : McGraw-Hill, c2003.Edition: 4th edDescription: xxxii, 560 p. : ill. (some col.) ; 26 cmISBN: - 0072488395 (alk. paper)
- 658.3/02 21 C418
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
Books
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UE-Central Library | 658.302 C418 (Browse shelf(Opens below)) | Available | T7006 |
Multi-media instructional aids, including a web site, are available to supplement the text.
PART ONE: What is a Supervisor?
Chapter 1: Modern Supervision: New Era Challenge
PART TWO: Modern Supervision Challenges
Chapter 2: Ensuring High Quality
Chapter 3: Teamwork: Emphasizing Powerful Meetings
Chapter 4: Meeting High Ethical Standards
Chapter 5: Managing Diversity
PART THREE: Functions of the Supervisor
Chapter 6: Reaching Goals and Objectives
Chapter 7: Organizing and Authority
Chapter 8: The Supervisor as Leader
Chapter 9: Problem Solving and Decision Making
PART FOUR: Skills of the Supervisor
Chapter 10: Communication
Chapter 11: Motivating Employees
Chapter 12: Improving Productivity
Chapter 13: Supervising "Problem" Employees
Chapter 14: Managing Time and Stress
Chapter 15: Managing Conflict and Change Appendix: Negotiation and Politics
PART FIVE: Supervision and Human Resources
Chapter 16: Selecting Employees
Chapter 17: Providing Orientation and Training
Chapter 18: Appraising Performance
Chapter 19: The Impact of the Law
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