includes index

1. Part one an introduction to management 2
2. Chapter i managing and the manager's job 4
3. Chapter 2 traditional and contemporary issues and challenges 38

4. Part two the environmental context of management 70
5. Chapter 3 the environment and culture of organizations 72
6. Chapter 4 the ethical and social environment 106
7. Chapter 5 the global environment 140
8. Chapter 6 the multicultural environment 174

9. Part three planning and decision making 202
10. Chapter 7 basic elements of planning and decision making 204
11. Chapter 8 managing strategy and strategic planning 236
12. Chapter 9 managing decision making and problem solving 274
13. Chapter 10 managing new venture formation and entrepreneurship 302

14. Part four the organizing process 338
15. Chapter 11 basic elements of organizing 340
16. Chapter 12 managing organization design 372
17. Chapter 13 managing organization change and innovation 402
18. Chapter 14 managing human resources in organizations 436

19. Part five the leading process 474
20. Chapter 15 basic elements of individual behavior in organizations 476
21. Chapter 16 managing employee motivation and performance 510
22. Chapter 17 managing leadership and influence processes 548
23. Chapter 18 managing interpersonal relations and communication 584
24. Chapter 19 managing work groups and teams 616

25. Part six the controlling process 648
26. Chapter 20 basic elements of control 650
27. Chapter 21 managing operations, quality, and productivity 684
28. Chapter 22 managing information and information technology 716
29. Part seven
30. Indian supplements
31. Learning from indian sources
32. Indian case studies