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Conducting the reference interview : a how to do it manual for librarian / Catherine Sheldrick Ross, Kirsti Nilsen & Marie L. Radford

By: Material type: TextTextPublication details: New York : Neal-Schuman Publishers, Inc., 2009Edition: 2nd edDescription: 290 pISBN:
  • 9781555706555 (pbk)
Subject(s): DDC classification:
  • 025.52 R7331
Contents:
1. Why bother with a reference interview? 2. Setting the stage for the reference interview: the first thirty seconds 3. Finding out what they really want to know 4. Beyond negative closure 5. Special contexts for the reference interview 6. The reference encounter in virtual environments 7. The reader’s advisory interview 8. Establishing policy and training for the reference interview
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Holdings
Item type Current library Call number Status Barcode
Reference Reference UE-Central Library 025.52 R7331 (Browse shelf(Opens below)) Not for loan T17525
Reference Reference UE-Central Library 025.52 R7331 (Browse shelf(Opens below)) Not for loan T17526

1. Why bother with a reference interview?
2. Setting the stage for the reference interview: the first thirty seconds
3. Finding out what they really want to know
4. Beyond negative closure
5. Special contexts for the reference interview
6. The reference encounter in virtual environments
7. The reader’s advisory interview
8. Establishing policy and training for the reference interview

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