includes appendix and index

Part i: introduction 1. Managers and management history module the historical roots of contemporary management practices 2. The management environment part ii: planning 3. Foundations of planning 4. Foundations of decision making quantitative module quantitative decision-making aids part iii: organizing 5. Basic organization designs 6. Staffing and human resource management career module building your career 7. Managing change, stress, and innovation part iv: leading 8. Foundations of individual and group behavior 9. Understanding work teams 10. Motivating and rewarding employees 11. Leadership and trust 12. Communication and interpersonal skills part v: controlling 13. Foundations of control 14. Operations management