1. Communication, your career, and this book; overview of the reader-centered communication process, obtaining a job
2. Defining your communication's objectives
3. Planning: planning for usability; planning your persuasive strategies; conducting research
4. Drafting prose elements: drafting paragraphs, sections, and chapters; beginning a communication; ending a communication; developing an effective style
5. Drafting visual elements: creating reader-centered graphics; designing pages and screens
6. Evaluating and revising: checking and reviewing drafts; testing drafts for usability and persuasiveness; revising
7. Applications of the reader-centered approach: communicating electronically, email and web sites; creating and delivering oral presentations; creating communications with a team
8. Client and service-learning projects: managing client and service-learning projects
9. Superstructures: reports; proposals; instructions
10. Appendixes: formats for letters, memos, and books; documenting your sources; projects.