000 00634cam a22002174a 4500
999 _c206
_d206
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005 20200630104011.0
008 020604s2003 njua 000 0 eng
020 _a9788177584127
040 _cPK
082 0 0 _a658.4/013
_221
_bB5618
245 0 0 _aTotal quality management /
_cDale H. Besterfield ... [et al.].
250 _a3rd ed.
260 _aNew Dehli :
_bPearson,
_c2007
300 _a652 p.
500 _aincludes appendix, references and index
650 0 _aTotal quality management.
700 1 _aBesterfield, Dale H.
942 _cBK
505 0 _a1. Principles and practices, 2. Tools and techniques,