| 000 | 01122cam a2200241 a 4500 | ||
|---|---|---|---|
| 999 |
_c14354 _d14354 |
||
| 001 | 11829515 | ||
| 005 | 20200820094357.0 | ||
| 008 | 991101s1999 flua b 001 0 eng | ||
| 020 | _a157444266X | ||
| 020 | _a9781574442663 (pbk) | ||
| 040 | _cDLC | ||
| 082 | 0 | 0 |
_a658.562 _221 _bR7331 |
| 100 | 1 | _aRoss, Joel E. | |
| 245 | 1 | 0 |
_aTotal quality management : _btext, cases, and readings / _cJoel E. Ross ; with contributions by Susan Perry. |
| 250 | _a3rd ed. | ||
| 260 |
_aBoca Raton, Fla. : _bSt. Lucie Press, _c1999 |
||
| 300 |
_axv, 550 p. : _bill. ; _c23 cm. |
||
| 546 | _aEng. | ||
| 650 | 0 | _aTotal quality management. | |
| 650 | 0 | _aTotal quality management | |
| 942 | _cBK | ||
| 505 | 0 | _aIntroduction to total quality management -- Leadership -- Information and analysis -- Strategic planning -- Human resource focus -- Process management -- Customer and market focus -- Benchmarking -- Organizing for total quality management -- Productivity, quality, and reengineering -- The cost of quality -- ISO 9000 and ISO 14000: universal standards of quality -- Theory of constraints -- Varifilm case study. | |