TY - BOOK AU - Berkel, Georg TI - Learning to negotiate SN - 9781108811071 (pbk) U1 - 302.3 PY - 2021/// CY - UK PB - Cambridge University Press, KW - Mediation--Study and teaching--Negotiation--Study and teaching--Conflict management--Study and teaching N1 - 1. Ambivalence: the triple challenge of negotiating 2. Blocking: the three traps of learning 3. Ambitious humility: the three steps of learning ER -