TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Total quality management / 
SN  - 9788177584127
U1  - 658.4/013 21
PY  - 2007///
CY  - New Dehli
PB  - Pearson
KW  - Total quality management
N1  - includes appendix, references and index; 1.	Principles and practices, 
2.	Tools and techniques

ER  -