Total quality management /  
Dale H. Besterfield ... [et al.]. 
 - 3rd ed. 
 - New Dehli :  Pearson,  2007 
 - 652 p. 
<br/><br/> includes appendix, references and index 
<br/><br/>1.	Principles and practices, <br/>2.	Tools and techniques,<br/> 
<br/><br/><label>ISBN: </label>9788177584127 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.4/013  / B5618