Fundamentals of organizational communication : knowledge, sensitivity, skills, values
/ Pamela S. Shockley-Zalabak
- 7th ed.
- USA : Pearson Education, Inc., 2009
- xxviii, 463 p.
Organizational communication: a competency-based approach; Theoretical perspectives for organizational communication; Communication implications of major organizational theories; Organizational communication: values and ethical; communication behaviors; Individuals in organizations; Group in organizations; Leadership and management communication; Participating in organizations: developing critical organization; communication competencies; Organizational conflict: communicating for effectiveness; Strategic organizational communication: professional; applications of organizational communication; Organizational change and communication; Applications of organizational communication