TY - BOOK AU - Balzer, William K. TI - Lean higher education : : increasing the value and performance of university processes SN - 9781439814659 U1 - 378.101 PY - 2010/// CY - London PB - Crc Press KW - Organizational change N1 - Include index; 1. The case for lean higher education 2. Lean higher education in practice 3. Proof of concept 4. Getting started 5. What do they really want 6. Prepparing visual maps for a comprehensive understaning 7. Eliminating wast and improving flow 8. Implementing LHE solutions and sustaining improvements Realizing the promise of LHE ER -